Terms of Service

1. Acceptance of Terms

Welcome to IDintake. These Terms of Service ("Terms") govern your access to and use of the IDintake website, application, and services (collectively, the "Service") operated by IDintake ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.

2. Description of Service

IDintake provides a web-based identity documentation system designed for DNA testing businesses, mobile collectors, and related professionals. Our Service includes:

• Digital identity intake forms accessible via custom URLs
• Photo capture and upload functionality
• Digital signature collection
• Instant PDF document generation
• Offline functionality after initial page load
• Account management and subscription services

3. Account Registration

To use our Service, you must create an account by providing accurate and complete information, including:

• Company name
• Contact person name
• Valid email address
• Secure password

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your account information remains accurate and up-to-date

We reserve the right to suspend or terminate accounts that contain false or misleading information or are being shared in violation of these Terms.

4. License, Access & Device Limits

Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your organization's internal business purposes.

What a standard subscription includes:

• One (1) account, licensed to a single company or organization
• One (1) custom form URL unique to your company
• Access for up to two (2) users or devices using the form at the same time
• Unlimited PDF generation and access to all standard features

If you need more than two devices: A Team plan is required for organizations that need more than two concurrent users or devices. Please contact us and we will help you set one up. Attempting to circumvent the device limit, or sharing access outside your organization, is a material breach of these Terms and may result in immediate termination without refund.

Access requirements: The Service is a web-based application. It requires a compatible, modern web browser and an internet connection for the initial load, for signing in, and for any account or subscription actions. Once the form has loaded, it is designed to continue working without a connection. However, offline functionality depends on your device and browser and is provided on an "as is" basis. We do not guarantee that offline capability will be available on every device or in every circumstance.

We may modify, suspend, or discontinue any part of the Service, and may set or change usage or device limits, at our discretion, with reasonable notice where practicable.

5. Subscription & Billing

Pricing Plans:

• Monthly Plan: $19.99 per month, billed monthly. Includes access for up to two (2) users or devices.
• Annual Plan: $199 per year ($16.58/month equivalent), billed annually. Includes access for up to two (2) users or devices.
• Team Plan: Custom pricing for organizations that need more than two concurrent users or devices, multiple collectors, or centralized billing. Contact us for a quote.

All standard plans include unlimited PDF generation and full feature access. Device and user limits are described in Section 4.

Billing Terms:

• Subscriptions automatically renew at the end of each billing period unless cancelled
• Payment is processed through Stripe, our third-party payment processor
• You authorize us to charge your payment method on file for all applicable fees
• Prices are subject to change with 30 days advance notice

Failed Payments: If a payment fails, we will attempt to process the payment again. If payment cannot be collected, your account may be suspended until payment is resolved.

6. Free Trial

We offer a 14-day free trial for new subscribers. During the trial period:

• You have full access to all Service features
• A valid credit or debit card is required to start the trial
• You will not be charged during the trial period, and you may cancel at any time before it ends
• You will receive a reminder before your trial ends
• If you do not cancel before the trial ends, your card on file will be charged for the subscription

If you cancel before your trial ends, you will not be charged. Free trials are limited to one per customer/company. We reserve the right to modify or discontinue the free trial offer at any time.

7. Cancellation & Refunds

Cancellation:

• You may cancel your subscription at any time from your account dashboard
• Cancellation takes effect at the end of your current billing period
• You will retain access to the Service until your paid period expires
• No contracts or cancellation fees apply

Refunds:

• Monthly subscriptions: No refunds for partial months
• Annual subscriptions: Refund requests within 30 days of purchase may be considered on a case-by-case basis
• Refunds are not provided for unused portions of cancelled subscriptions

To request a refund or if you have billing questions, please contact us at support@idintake.com.

8. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers
• Transmit viruses, malware, or other harmful code
• Use the Service to collect or harvest personal information without consent
• Resell, sublicense, or redistribute the Service without authorization
• Remove or alter any proprietary notices or labels
• Use automated systems to access the Service without permission

9. Intellectual Property

The Service, including all content, features, and functionality (including but not limited to text, graphics, logos, icons, images, software, and design), is owned by IDintake and is protected by copyright, trademark, and other intellectual property laws.

Your Rights: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

Your Content: You retain ownership of any content you create using our Service (such as generated PDF documents). You grant us no rights to your generated content, as it is processed and stored locally on your device.

Restrictions: You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code.

10. Data & Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Points:

• Account information (email, company name, etc.) is stored on our secure servers
• Client data entered into intake forms is processed locally and never uploaded to our servers
• Generated PDFs are saved directly to your device
• We do not sell or share your personal information with third parties for marketing purposes

Security Incidents: We maintain reasonable administrative and technical safeguards for the account information we do store. If a data breach affects your account information, we will notify you without undue delay and in accordance with applicable law.

You are responsible for ensuring your use of the Service complies with all applicable data protection and privacy laws, including obtaining necessary consents from individuals whose information you collect.

11. Your Responsibilities for Legal DNA Documentation

IDintake is a documentation tool only. We provide software that helps you capture identity information, photographs, and signatures, and generate a PDF record. We are not a laboratory, not a collector, not a party to any chain of custody, and not a participant in any DNA test, legal proceeding, or accreditation process.

You acknowledge and agree that:

• You are solely responsible for verifying the identity of every participant, and for the accuracy, completeness, and truthfulness of all information captured using the Service
• You are solely responsible for determining whether your documentation satisfies the requirements of AABB, any accrediting body, any laboratory, any court, or any applicable law or regulation
• Although the Service is designed to align with common AABB identity-documentation practices, we make no representation, warranty, or guarantee that any document generated will be accepted, admissible, or sufficient for any particular purpose or proceeding
• You are responsible for retaining, storing, and safeguarding the PDF records you generate, which are saved to your device and are not stored by us
• You are responsible for obtaining all necessary consents and authorizations from participants before collecting their information, photographs, or signatures

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR COMPLETENESS OF CONTENT

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• The Service will meet your specific requirements
• Any errors in the Service will be corrected

While we design our Service to meet AABB standards for identity documentation, we make no guarantees regarding compliance with specific accreditation requirements. You are responsible for ensuring your documentation practices meet applicable regulatory standards.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IDINTAKE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from your use or inability to use the Service
• Any unauthorized access to or alteration of your data
• Any third-party conduct or content

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless IDintake and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations
• Any content you create, transmit, or store using the Service

15. Termination

Termination by You: You may terminate your account at any time by cancelling your subscription and ceasing use of the Service.

Termination by Us: We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You breach any provision of these Terms
• You fail to pay applicable fees
• We are required to do so by law
• We discontinue the Service (with reasonable notice)

Effect of Termination: Upon termination:

• Your right to use the Service immediately ceases
• Your custom URL will be deactivated
• We may delete your account data after a reasonable retention period
• Provisions that by their nature should survive termination will remain in effect

16. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will provide notice via email or through the Service
• Changes become effective upon posting unless otherwise specified

Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against IDintake.

18. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and IDintake regarding the Service, and supersede any prior agreements or understandings.

Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

Assignment: You may not assign or transfer these Terms, or your account, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

Force Majeure: We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, outages affecting internet or hosting providers, or governmental action.

Headings: Section headings are for convenience only and do not affect the interpretation of these Terms.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

We will make every effort to respond to your inquiry within 24 business hours.