Terms of Service

1. Acceptance of Terms

Welcome to IDintake. These Terms of Service ("Terms") govern your access to and use of the IDintake website, application, and services (collectively, the "Service") operated by IDintake ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service.

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.

2. Description of Service

IDintake provides a web-based identity documentation system designed for DNA testing businesses, mobile collectors, and related professionals. Our Service includes:

• Digital identity intake forms accessible via custom URLs
• Photo capture and upload functionality
• Digital signature collection
• Instant PDF document generation
• Offline functionality after initial page load
• Account management and subscription services

3. Account Registration

To use our Service, you must create an account by providing accurate and complete information, including:

• Company name
• Contact person name
• Valid email address
• Secure password

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your account information remains accurate and up-to-date

We reserve the right to suspend or terminate accounts that contain false or misleading information or are being shared in violation of these Terms.

4. Subscription & Billing

Pricing Plans:

• Monthly Plan: $14.99 per month, billed monthly
• Annual Plan: $119.99 per year ($9.99/month equivalent), billed annually

Billing Terms:

• Subscriptions automatically renew at the end of each billing period unless cancelled
• Payment is processed through Stripe, our third-party payment processor
• You authorize us to charge your payment method on file for all applicable fees
• Prices are subject to change with 30 days advance notice

Failed Payments: If a payment fails, we will attempt to process the payment again. If payment cannot be collected, your account may be suspended until payment is resolved.

5. Free Trial

We offer a 14-day free trial for new subscribers. During the trial period:

• You have full access to all Service features
• No credit card or payment information is required to start the trial
• You will receive a reminder before your trial ends
• After your trial ends, you must add payment information to continue using the Service

If you do not add payment information after your trial expires, your access to the Service will be suspended until a subscription is purchased. Free trials are limited to one per customer/company. We reserve the right to modify or discontinue the free trial offer at any time.

6. Cancellation & Refunds

Cancellation:

• You may cancel your subscription at any time from your account dashboard
• Cancellation takes effect at the end of your current billing period
• You will retain access to the Service until your paid period expires
• No contracts or cancellation fees apply

Refunds:

• Monthly subscriptions: No refunds for partial months
• Annual subscriptions: Refund requests within 30 days of purchase may be considered on a case-by-case basis
• Refunds are not provided for unused portions of cancelled subscriptions

To request a refund or if you have billing questions, please contact us at support@idintake.com.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or third-party rights
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers
• Transmit viruses, malware, or other harmful code
• Use the Service to collect or harvest personal information without consent
• Resell, sublicense, or redistribute the Service without authorization
• Remove or alter any proprietary notices or labels
• Use automated systems to access the Service without permission

8. Intellectual Property

The Service, including all content, features, and functionality (including but not limited to text, graphics, logos, icons, images, software, and design), is owned by IDintake and is protected by copyright, trademark, and other intellectual property laws.

Your Rights: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

Your Content: You retain ownership of any content you create using our Service (such as generated PDF documents). You grant us no rights to your generated content, as it is processed and stored locally on your device.

Restrictions: You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code.

9. Data & Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key Points:

• Account information (email, company name, etc.) is stored on our secure servers
• Client data entered into intake forms is processed locally and never uploaded to our servers
• Generated PDFs are saved directly to your device
• We do not sell or share your personal information with third parties for marketing purposes

You are responsible for ensuring your use of the Service complies with all applicable data protection and privacy laws, including obtaining necessary consents from individuals whose information you collect.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY OR COMPLETENESS OF CONTENT

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• The Service will meet your specific requirements
• Any errors in the Service will be corrected

While we design our Service to meet AABB standards for identity documentation, we make no guarantees regarding compliance with specific accreditation requirements. You are responsible for ensuring your documentation practices meet applicable regulatory standards.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IDINTAKE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from your use or inability to use the Service
• Any unauthorized access to or alteration of your data
• Any third-party conduct or content

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless IDintake and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations
• Any content you create, transmit, or store using the Service

13. Termination

Termination by You: You may terminate your account at any time by cancelling your subscription and ceasing use of the Service.

Termination by Us: We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You breach any provision of these Terms
• You fail to pay applicable fees
• We are required to do so by law
• We discontinue the Service (with reasonable notice)

Effect of Termination: Upon termination:

• Your right to use the Service immediately ceases
• Your custom URL will be deactivated
• We may delete your account data after a reasonable retention period
• Provisions that by their nature should survive termination will remain in effect

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will provide notice via email or through the Service
• Changes become effective upon posting unless otherwise specified

Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against IDintake.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

We will make every effort to respond to your inquiry within 48 business hours.